Effective Date: May 23, 2025
At SocialeBuzz.com, your satisfaction is our priority. We offer smart, AI-powered social media marketing tools to help you grow your digital presence with confidence. Since our services are digital and delivered instantly, we follow the policy outlined below regarding returns and refunds.
1. Digital Service Policy
All plans, features, and services offered by SocialeBuzz are digital in nature and are delivered upon subscription activation or plan upgrade.
Because there are no physical products, we do not offer returns. Once a service is purchased or a subscription begins, the sale is considered final.
2. Refund Eligibility
Refunds are only provided under the following limited conditions:
- You were charged in error (e.g., duplicate charge or wrong amount)
- A technical failure on our end prevented you from using the service during the subscription period
- Your free trial was converted into a paid plan without prior notice (if a credit card was required)
To be considered for a refund, you must contact us within 7 days of the charge date.
Note: Refunds are not issued for:
- Change of mind or unused services
- Dissatisfaction due to unrealistic expectations or results beyond our platform’s stated capabilities
- Partial subscription use or mid-cycle cancellations
3. Free Trial Policy
We offer a free trial on eligible plans, allowing you to explore our features before making a purchase. No credit card is required unless stated.
If a credit card is provided and you do not cancel before the trial period ends, your subscription will begin automatically. You are responsible for canceling your trial in time to avoid charges.
4. Cancellation Policy
You may cancel your subscription at any time through your account dashboard. Cancellations prevent future billing but do not entitle you to a refund for the current billing period.
Your service will remain active until the end of your current subscription cycle.
5. How to Request a Refund
If you believe you are eligible for a refund based on the above terms, please email us with the subject line “Refund Request” and include:
- Your full name and email address used for signup
- Date of the transaction
- Reason for the refund request
- Any supporting documentation (if applicable)
📧 Email: [email protected]
All refund requests are reviewed within 5 business days, and we will notify you via email regarding the outcome.
6. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted here with a revised effective date. Your continued use of SocialeBuzz after changes means you accept the updated terms.
If you have questions or need help managing your subscription, our support team is here to assist.
Contact us anytime:
📧 [email protected]